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Continuity of Operations Plan for Development Services Centers (COVID-19) Rev. 7/25/2022
Department of Water and Power - Power New Business & Electrification
PowerNew Business & Electrification is conducting most customer meetings via phone, email, and
teleconferencing (WebEx). In rare situations where in-person customer meetings are required, they are set by
appointment only, and customers are met at the facility entrance to be escorted to the conference room,
maintaining proper personnel separation. Primary means of communicating these changes is via the LADWP
Service Planning staff and the Connection Center at (213) 367-6937.
Department of Water and Power - Water New Business
Submit water service request by visiting www.ladwp.com, click “Residential or Commercial”, click “Construction
and Renovation, Water Service” and follow steps for application procedure. For payment, mail check or money
order to: LADWP – Water New Business, 111 North Hope St. Room 1425, Los Angeles, CA 90012. Payment
will not be accepted by phone or in person. For Water Service questions, email newwater@ladwp.com or call
(213) 367-2WNB (2962).
For LADWP Account Bills; all Customer Service Centers are open via appointment Monday through Friday from
9:00 a.m. to 5:00 p.m. You can make an appointment to visit a Customer Service Center near you by calling 1-
888-999-0477. To pay your water and power bill online 24/7, go to LADWP.com. Drop off payment with bill stub
at any LADWP Customer Service Centers. Or pay by phone, CALL 1-877-mypaydwp (1-877-697-2939). You
can also mail a check or money order payment with bill stub to: LADWP Payment, PO Box 30808, Los Angeles,
CA 90030-0808 More information is available online at LADWP.com or by contacting the Customer Contact
Center at 1-800-DIAL DWP (1-800-342-5397).
Bureau of Street Lighting
All Bureau of Street Lighting permits can be applied for online at:
https://lalights.lacity.org/business/permits_business_services.html
For assistance with specific counters, please contact the individuals listed below:
Private Development Projects: Jay Wong, jay.wong@lacity.org
Technical records, remote monitoring nodes: Daniel Ordonia, daniel.ordonia@lacity.org
Assessment Engineering (Prop. 218): Ruben Flamenco, ruben.flamenco@lacity.org
StreetsLA (Bureau of Street Services)
StreetsLA or the Public Works Building security staff will no longer accept hand delivery this time. All B-permit
applications and materials shall be submitted online through the Bureau of Engineering,
https://eng.lacity.org/permits. Any associated non-standard landscape and irrigation in the public Right-of-Way
shall be reviewed through the B-permit portal. For all A-Permit revocable non-standard landscape/irrigation in
public Right-of-Way improvements, submit via mail one full-sized hard copy set of the following: (1) Title sheet;
(2) Ground level planting and irrigation plans showing all curb to property line improvements; (3) Associated civil
street plans (as applicable); (4) Associated planting and irrigation notes and details; (5) Any plans showing bus
stop/transit-oriented furnishings (as applicable); and (6) Bureau of Engineering Revocable Permit Conditions
Letter and relevant Routing Transmittals.
All hardcopy submittals shall be mailed to the following address:
StreetsLA, Attn: A-, B-Permit, Revocable Plan Check
1149 S Broadway 4th Floor, Mail Stop 550, Los Angeles, CA 90015