Frequently Asked Questions & Common Issues:
• How large of a file can I upload?
The file size limit is 100 MB.
• I receive the message “No matching results found” when I search for my loan.
Please allow up to 72 hours for folders to be created in DMS. If the folder cannot be found after 72 hours,
• The document I uploaded does not appear in the folder.
Check the type of document you are trying to upload. Only files in PDF format are accepted.
Check the size of the document you are trying to upload. File size cannot exceed 100 MB. Please reduce the file
size and attempt to upload again.
Check if you are currently using a supported browser. DMS currently only supports Internet Explorer 11 (IE11),
Microsoft Edge, and Google Chrome. Firefox is currently not supported it may work but navigation and
document uploading may be an issue.
• Do I have to check the “Coversheets included” box when I upload a file?
No, it is not required. Please do not check the box as it can cause issues with the upload.
• I logged in incorrectly 5 times and my account is now locked. What do I do?
Account will be unlocked after 15 minutes. Or you may contact SFQC_BLZ_Security@freddiemac.com to have
the account unlocked.
• When I logged in, I received the message:
Invalid Connection
One or more of the companies you access does not allow connections to BlitzDocs from this IP Address. Please contact
your administrator for more information.
The IP Address that was provided for whitelisting is either incorrect or has changed and is now preventing
access to DMS. Please provide an updated IP Address to SFQC_BLZ_Security@freddiemac.com.
• My file is very large. Can I split up the file and upload in multiple parts?
We ask that you only upload a single PDF file; however due to certain circumstances this is not possible. Please
attempt to reduce the file size as much as possible. If the file size cannot be reduced any further, please contact
SFQC_BLZ_Security@freddiemac.com for additional options.
• Which browsers are supported?
Currently, Microsoft Internet Explorer 11, Microsoft Edge, and Google Chrome are supported. You can access
the Delivery Portal from Firefox, however it is not officially supported the page may not display or function
correctly.